So Where Were We?
Man, I haven't blogged since Monday, and now it is Thursday and of course there are about a million different things I could tell y'all about, but it is Thursday night and I have been out at a book club meeting - yes, me! A book club meeting! It was my first ever and it was great, but I'm not going to tell you any more about it. But now I want to go sit on my couch and knit squares on the blankie so that I can have more squares to show you tomorrow on Blankie Friday. So I'm giving myself ten minutes and I'm going to just spew some of the things running around in my head so that I can get them on out there.
First, thanks to all of you who ran over to Ravelry and voted for Blankie in the Most Colorful Project contest. I have to admit that I have been obsessively clicking the refresh button on that page all week - It's crazy to believe that 212 people have voted for me to win a prize! And all week blankie has been neck-and-neck with these amazing pants that really are quite colorful in their own right. If I had a less-fat ass, I would so totally be making myself those pants. Anyway, if you haven't gone and votedfor me and you are a member of Ravelry, you have until the end of the month to do so. Hint hint.
What else? I was so going to do a giant rant post about the experience I had this week with Target Corporation. Argh! I bought a new desk for my office from them, and it was defective, and their stupid number that you call for getting a new part is all automated and you leave a message telling them what you need, and they don't call you back to tell you if or when you will get the part, so I was sitting here with an office in complete and total disarray and no idea of when I would get my life back.
I ended up taking the part to the store and making them open something like eight boxes of the same desk looking for one of these parts that was not defective. And some of the people who work at the store were really cool and helpful (Thanks, Jesse and Ruth and Coventry!) and some of them were totally uncool and really not helpful. Like the idiot woman behind the customer service desk who couldn't understand that the hole was drilled in the wrong place on the piece of wood, and that the metal pin wouldn't reach into it. And kept telling all the managers as they came up front to assist that she thought I was nuts. So I would show them the diagram in the booklet and show them the piece of wood, and they would look at it and nod, and the idiot woman kept standing behind the desk in her ignorance shaking her head in frustration.
The guy from the back room who swore up and down that there was no way to pull more boxes of desks down from the shelves because they were way up high and the trucks were unloading or something, but lo and behold when the right manager asked him to *go back there and get the remaining stock* oh, guess what, here they were. At that point, I was willing to wait until the next day and come back dragging my two small children with me, but I was also relieved that I didn't have to. In the end, they will be sending all the defective desks back to the manufacturer, and I take a bit of comfort in knowing that eight other customers will not have to deal with this headache because I was an asshole on their behalf.
I just know that all the other Target stores probably have defective desks too, and that probably many other customers will get screwed over. And it really is too bad, because I love Target. I shop there way too much. It's like a little oasis of somewhere to go in the middle of a Minnesota winter when there is nowhere to go, and at least you have the excuse that you need another dozen eggs, so may as well go walk around Target for a few minutes and pick them up.
Okay, my ten minutes are more than up. The rest will have to either wait for another night or fall by the wayside. Thanks for listening. I'm off to commune with the blankie.
First, thanks to all of you who ran over to Ravelry and voted for Blankie in the Most Colorful Project contest. I have to admit that I have been obsessively clicking the refresh button on that page all week - It's crazy to believe that 212 people have voted for me to win a prize! And all week blankie has been neck-and-neck with these amazing pants that really are quite colorful in their own right. If I had a less-fat ass, I would so totally be making myself those pants. Anyway, if you haven't gone and voted
What else? I was so going to do a giant rant post about the experience I had this week with Target Corporation. Argh! I bought a new desk for my office from them, and it was defective, and their stupid number that you call for getting a new part is all automated and you leave a message telling them what you need, and they don't call you back to tell you if or when you will get the part, so I was sitting here with an office in complete and total disarray and no idea of when I would get my life back.
I ended up taking the part to the store and making them open something like eight boxes of the same desk looking for one of these parts that was not defective. And some of the people who work at the store were really cool and helpful (Thanks, Jesse and Ruth and Coventry!) and some of them were totally uncool and really not helpful. Like the idiot woman behind the customer service desk who couldn't understand that the hole was drilled in the wrong place on the piece of wood, and that the metal pin wouldn't reach into it. And kept telling all the managers as they came up front to assist that she thought I was nuts. So I would show them the diagram in the booklet and show them the piece of wood, and they would look at it and nod, and the idiot woman kept standing behind the desk in her ignorance shaking her head in frustration.
The guy from the back room who swore up and down that there was no way to pull more boxes of desks down from the shelves because they were way up high and the trucks were unloading or something, but lo and behold when the right manager asked him to *go back there and get the remaining stock* oh, guess what, here they were. At that point, I was willing to wait until the next day and come back dragging my two small children with me, but I was also relieved that I didn't have to. In the end, they will be sending all the defective desks back to the manufacturer, and I take a bit of comfort in knowing that eight other customers will not have to deal with this headache because I was an asshole on their behalf.
I just know that all the other Target stores probably have defective desks too, and that probably many other customers will get screwed over. And it really is too bad, because I love Target. I shop there way too much. It's like a little oasis of somewhere to go in the middle of a Minnesota winter when there is nowhere to go, and at least you have the excuse that you need another dozen eggs, so may as well go walk around Target for a few minutes and pick them up.
Okay, my ten minutes are more than up. The rest will have to either wait for another night or fall by the wayside. Thanks for listening. I'm off to commune with the blankie.
posted by Shelly Kang at 9:18 PM
7 Comments:
Hi!
Nice meeting you at book club tonight. Quite a lively discussion we had. It was great:)
Just wanted to say hi!
Kari
You can walk around Target for only a few minutes? I have to plan my trips with significant slush time....I'm not that strong.
I had an ugly time with an online Target purchase (was promised a large gift card as a promo, but it didn't come as expected). They eventually made it right, but I had to talk to a LOT of people first. I'm a little cooler toward them now. I wonder if Target has noticed> ;)
Good for you! I've heard time and time again that one complaint filed equals ten complaints that were not filed. My Mom always felt strongly about addressing issues like this and now I do too.
By and large,most appliances that are returned are sent back to the manufactures but most other defective merchandise is destroyed. The defected desks will not be sent back to the manufacturer, they will be destroyed. Trust me, I know of what I speak. Due to many factors it is usually more cost effective to destoy the defective desks than to return them. Which is why Target encourages customers to apply to the manufacturer for replacement parts rather than return them to the store. However, I understand your frustration talking to the manufacturers as well, but I just thought you should know why the woman at customer service was shaking her head.
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Just catching up on my blogroll...and yes, polite persistance will often get you what you want. It is important to demonstrate your willingness to persist, however. Such as taking you rcoat off and leaning on the cart, smiling at thte clerk etc. I actually had one flip through a binder with procedures looking for the "right one." I actually saw her flip by it, twice. At which point I knew she was messing with me and hoping I would go away. I just smiled and patiently waited, all the while looking at her expectantly. Finally she flipped tothe right page for the procedure and punched it through the cash....
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